Glassboxx End-Users Terms and Conditions

1. These terms

1.1 What these terms cover. These are the terms and conditions on which we supply products to you (including digital content).

1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the Contract, what to do if there is a problem and other important information.

2. Information about us and how to contact us

2.1 Who we are. We are Glassboxx, a company registered in England and Wales. Our registered office is at Oxford House, 12-20 Oxford Street, Newbury, RG14 1JB.

2.2 How to contact us. You can contact us by emailing our customer service team at help@glassboxx.com, or writing to us at Oxford House, 12-20 Oxford Street, Newbury, RG14 1JB.

2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

3. Our contract with you

3.1 If you download digital content through our application and/or website you agree to be bound and to comply with these terms and conditions (Contract).

3.2 You can place an order for digital content by placing an order through our website or mobile application. Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us. In any event, before you place your order you must check that the hardware and software requirements of your computer or mobile device is capable of downloading the digital content.

3.3 This Contract is only available in English. No other languages will apply to this Contract.

3.4 Sale process.

(a) We will ask you to register with us and provide us with your contact information (i.e. name, email address and payment details).

(b) When you place your order at the end of the online purchase process (e.g. when you click on ‘Place Order’ button), we will acknowledge your order by email. This acknowledgement does not, however, mean that your order has been accepted.

(c) We may not be able to accept your order. This is typically for one or different following reasons:

(i) the digital content is unavailable;

(ii) we cannot authorise your payment;

(iii) you are not allowed to buy the digital content from us;

(iv) we are not allowed to sell the digital content to you; or

(v) there has been a mistake on the pricing or description of the digital content.

(d) We will only accept your order when we email you to confirm this (Confirmation Email). At this point:

(i) a legally binding contract will be in place between you and us; and

(ii) the purchased digital content will be pushed to the Glassboxx app under the email account used to make the purchase.

3.5 We reserve the right to occasionally offer discount/voucher codes to our customers. These codes can only be used once per person and cannot be used in conjuncture with any other voucher, coupon or offer.

3.6 All discount codes are subject to their own separate terms and conditions and may be withdrawn by us without notice.

4. No right to cancel the Contract once digital content has been pushed to the account.

4.1 When you buy the digital content:

(a) subject to clause 9, you have no right to cancel, request a refund, return or an exchange the digital content once the automatic downloading starts; and

(b) you must read the following statement, agree to it, and tick the relevant box when buying the digital content: ‘[By clicking ‘Place Order’, I agree to the immediate performance of the contract and understand that I will lose my right to cancel the contract once the digital content has been pushed to the app].

5. Permission to use and access digital content

5.1 When you buy the digital content and download it, you will not own it. Instead we give you permission to use it (also known as a ‘licence’) for the purpose of you using and enjoying it according to this Contract.

5.2 This digital content:

(a) is personal to you. You can use it wherever you want in the world but only if you comply with local laws;

(b) is non-exclusive to you. We may supply the same or similar digital content to other users;

(c) may not be:

(i) copied by you except for a reasonable number of necessary back-ups;

(ii) changed by you (which means, in particular, that you are not allowed to adapt, reverse-engineer or decompile it, or try to extract the source code from it, except where any of this is allowed by law);

(iii) combined or merged with, or used in, any other computer program; and

(iv) distributed or sold by you to any third party.

(d) contains information which is owned by us or third parties or both. You must not conceal, change or remove any markings which show who owns this information, such as copyright (©), registered trade mark (®) or unregistered trademark (™) markings.

5.3 Except where you have permission to use the digital content under this clause 5, you will not obtain any rights of ownership or other rights (of whatever nature) in the digital content, copyright or the trade marks (including both registered and unregistered trade marks).

6. Digital Content and Download

6.1 Once you have clicked on the ‘Place Order’ button (see clause 4.1(b)) and received the confirmation email (see clause 3.3(d)) the digital content will be pushed automatically to the Glassboxx account created under the email address used to make the purchase.

6.2 If you experience difficulties downloading your purchased eBook or audiobook, please contact our Customer Services team who will assist you (help@glassboxx.com).

6.3 If something happens which is (a) outside of our control; and (b) affects you being able to download the digital content we will let you have a revised time for when you can expect to be able to download the digital content. If your computer or device blocks the automatic download of the digital content or the automatic download does not start, you may still have the right to cancel the Contract.

7. Payment

7.1 We will do all that we reasonably can to ensure that all of the information you give us when paying for the digital content is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this Contract or our Privacy Policy (see clause 2) or breach by us of our duties under applicable laws we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.

7.2 To avoid a third party gaining unauthorised access to any information that you provide to us, we recommend that install appropriate anti-virus software on to your computer and/or mobile device.

7.3 All payments need to be authorised by the relevant bank card issuer/authority.

7.4 The price of the digital content includes applicable tax at the applicable rate.

8. Nature of the digital content

8.1 The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, that the digital content:

(a) is of satisfactory quality;

(b) is fit for purpose; and

(c) matches its description.

8.2 We must provide you with digital content that complies with your legal rights.

8.3 When we supply the digital content:

(a) we will use all reasonable efforts to ensure that it is free from defects, viruses and other malicious content

(b) we do not promise that it is compatible with any third party software, equipment or devices except where we have said that it is in the guide to its use or on our website; and

(c) you acknowledge that there may be minor errors or bugs in it and that connection and access to the eBooks and audiobook will not be uninterrupted or error-free.

9. Faulty digital content

9.1 Nothing in this Contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.

9.2 Please promptly contact us using the contact details on our website should you discover a problem with the digital content and if you want:

(a) us to repair the digital content;

(b) us to replace the digital content;

(c) a price reduction; or

(d) to reject the digital content and get a refund.

9.3 To avoid faults in the digital content happening, you must:

(a) install any fixes[, updates][, upgrades][, new releases] [and] [new versions] as soon as reasonably possible after we tell you that they are available to be downloaded; and

(b) use it only on the recommended third party software and equipment set out in the guide to its use or on our website.

10. End of the Contract

10.1 If this Contract is ended it will not affect our right to receive any money which you owe to us under this Contract.

11. Limits on our responsibility to you

11.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for losses that:

(a) were not foreseeable by you and us when the Contract was formed;

(b) were not caused by any breach on our part;

(c) were caused by downloading the digital content onto an incorrect device; or

(d) losses that are business losses or losses to non-consumers.

11.2 Under no circumstances will our aggregate liability to you for any and all claims arising under this Contract exceed the payment amount received from you in relation to the digital content which you have purchased.

12. Your privacy

12.1 Our Privacy Policy is available at https://glassboxx.co.uk/privacy-policy/.

12.2 Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, including your email address and usage data, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

13. Disputes

13.1 We hope that we will not have any disputes with you but if we do, we will try to resolve any disputes quickly and efficiently.

13.2 If you are unhappy with:

(a) the digital content;

(b) our service to you; or

(c) anything else

please contact our Customer Support at help@glassboxx.com. If your complaint is about our Customer Support or you wish to escalate your complaint, please write to our Customer Services Manager at Glassboxx Limited, Oxford House, 12-20 Oxford Street, Newbury, RG14 1JB.

13.3 If we cannot resolve a dispute using our internal complaint handling procedure, we will let you know that we cannot settle the dispute with you.

14. Applicable law and jurisdiction

14.1 The laws of England will govern this Contract.

14.2 The English courts will have exclusive jurisdiction in relation to this Contract.

15. Third party rights

No one other than a party to this Contract has any right to enforce any term of this Contract.

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